When you place an order with the SML Diet, you can feel confident that your order is in safe hands. We send all of our parcels via a tracked, signed for service via Royal Mail or a courier service.
Upon placing your order, you will automatically receive a confirmation of your order from ourselves. At any point, you can log into your account & view your order status. Once your order has been packed & dispatched by the SML Diet team, you will receive an email from our team informing you that your order is complete & on it's way to you.
You will also receive information from our courier company about your order. This will be in the form of a text message or an email (depending on the information you supplied when placing your order). This will give you a tracking number and an estimated 1 hour time slot. If you aren't going to be in when your order is due for delivery, you can request that your order be left in a safe place, left with a neighbour or request that it be delivered on a different day (please note: if you request that your parcel is left in a safe place or with your neighbour, it becomes your responsibility).