Prior to purchasing/using any of our product/items from our website, we strongly recommend that you read our terms and conditions. For our customers health & safety, this is a requirement. By continuing with your purchase, this will mean that you have read our terms & conditions and in turn agree to comply with our terms & conditions.
By purchasing from (or using) the SML Diet & the SML Diet website you are deemed to have accepted & agreed to be bound by the terms & conditions as set out here.
Please read each section carefully.
The greatest care has been taken in the development of the SML Diet & the content available to view on the SML Diet website. However, no warranty of any kind is given or implied, except that there has been no wilful negligence. To the greatest extent permissible in law, www.thesmldiet.co.uk, www.thesmldiet.com and all associated parties, the directors & employees shall not be liable for any loss or claim arising directly or indirectly from the use of this website, except in the case of the wilful negligence of the company, its directors or employees.
The term 'we' is used here to denote www.thesmldiet.co.uk We have taken all reasonable efforts on the accuracy of product information on this site but make no warranties or representations of any kind on the accuracy of such information. Information on this site must not be relied upon. For advice on medication (prescribed or otherwise), please speak to a qualified pharmacist or general practitioner.
We can not be held responsible for any losses arising from the use or inability to use the website, or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control. We can not be held responsible for any loss of profits, wasted expenditure, corruption or destruction of data, or any other loss which does not directly result from a wilful error on our part.
PURCHASING FROM WWW.THESMLDIET.CO.UK
Our legal trading name is the DCA Group
The registered trading address for the SML Diet is: 9 The Homeground, Buckingham industrial Estate, Buckingham, Buckinghamshire MK18 1UH
Our registered VAT number is GB210669623
Our contact phone number is 01280 816933
Our email address is email@example.com
The information available at the www.thesmldiet.com website is not a substitute for professional medical advice. Please contact your doctor or other healthcare professional prior to purchasing any of our products. Please read our medical guidance page prior to purchasing from our website. Always read the label or inserts of any product purchased. All nutritional ingredients/content is available to view on each individual product listing page.
No statement on this site is intended to diagnose, cure or treat any illness or disease. We have done everything possible to make sure all information on this website is true to the best of our knowledge, we do not accept responsibility for any mis-statements made by anyone outside our company.
By purchasing our products we understand that you agree to these Terms & conditions and if choosing to use our products or follow any advice offered on www.thesmldiet.co.uk website, we understand that you have checked with your health practitioner and have agreed that you are safe and well to embark on our plans/products. We understand that whilst using any advice or products offered on www.thesmldiet.co.uk website that you will continue to receive regular check ups and monitoring from your doctor or medical practitioner. If at any time your health chanes, we understand that you will stop following the programme and seek medical advice. Failing to take professional medical advice for your chosen weight reduction plan can lead to medical complications or in rare instances death. We understand that you will use the information given on this website, in our emails, in our literature and on our support group, as guidance only. The staff working for the DCA group are not medically trained professionals.
ORDERING & RECEIVING A DELIVERY FROM WWW.THESMLDIET.COM
Upon placing an order with www.thesmldiet.co.uk, you will receive an automatic email stating that your order has been received. However, this does not mean we have accepted your order.
We endeavour to dispatch all orders within 24 hours. However, please allow a maximum of 3 working days for FREE delivery options.
We are not responsible for the said 'delivery' of products. We have no power or input in the delivery service you receive. The delivery service provided is a contract between the consumer and the delivery provider and we act as the go-between. We will always endeavour to offer customer support and assistance in the rare occasions deliveries are late or undelivered. We request that any customer informs us within 5 days of receiving an order dispatched email so that we can assist you with the safe delivery of your order. This does not affect your statutory rights as a consumer.
CONSUMERS RIGHT TO CANCEL
You as the consumer have the right to change your mind about the purchase PRIOR TO DISPATCH, they have the right to cancel without incurring any costs. On the agreement that the consumer gives a notice of cancellation to the supplier in writing. Customers have a cooling off period where the supply is goods. It ends 7 working days after receipt of the goods. The 7 days cooling off period does not include perishable foods or fresh foods.
Reimbursement for agreed cancellation will be made as soon as possible
a) if goods have not been dispatched, full reimbursement will be within 5 working days with no cancellation or delivery fee due to consumer.
b) if goods have been dispatched and their return agreed, reimbursement will be completed on the return of the sold products on the understanding that they
1. returned unopened & in their original packaging and have not been tampered with in any way
Products must be returned to the DCA group within 10 days of the notice of cancellation and reimbursement will be within a period not exceeding 30 days beginning with the day the products were received by the SML Diet. Please note: if agreed, returned products take your original order below £50, you will incur a full delivery charge from the SML Diet team to cover original postage costs incurred by the SML Diet as part of the free delivery offer. Maximum charge £6.99. If items are returned to us via our shipping carrier due to non-collection from customer, we will refund the order (once received). However, the customer will be liable for the postage charge SMLDiet incurred as a result of sending the parcel to customer.
If goods have been dispatched prior to receiving your notice of cancellation, the customer is responsible for any delivery fee and for costs incurred for returning said goods. Reimbursement will NOT be made until goods are received, in their original packaging and have not been tampered with in any way. We recommend proof of posting is kept to ensure non-received items can be claimed for via your chosen delivery provider. If goods are lost in transit, not received, received but considered to have been tampered with, damaged in transit or in the customers possession, we reserve the right to waive the above agreement and will not provide re-imbursement. In these circumstances, the customer will be given the opportunity to recover the goods and will incur any re-delivery fee (maximum cost £6.99).
Your rights to return goods are protected under the EU Distance Selling Directive.
Your rights to cancel an online shopping/home shopping order
Under the Distance Selling Regulations, specifically the Consumer Protection (Distance Selling) Regulations 2000, you can cancel your order anytime from the moment your place your order up to 7 working days from the day after you receive it.
There are some items you can't return if you simply change your mind
This includes the following:
Cd's, DVD's or software if you have broken the seal on the wrapping
perishable items such as food or flowers
tailor-made or personalised goods.
Food products purchased from our website can not be returned as these are perishable items to be consumed and we would not be able or allowed to re-sell the returned items to other persons. We would advise you to purchase 1/2 of our products as samples prior to placing a large order. Delivery fee for goods received is non-refundable and any further delivery fees incurred for replacement goods is the responsibility of the customer.
In the rare circumstances we do allow return of goods, please contact us prior to returning any products received & obtain a unique user ID. without this vital information we reserve the right to waive the above agreement & will not provide re-imbursement for returned parcels. Ensure goods are packed securely and insert a note with your unique user ID stating the reason for your return of any goods, any replacements required and post back to us within the specified time frame. All returned goods are required to be posted by recorded delivery or courier at your cost. We can not be held responsible for items lost or damaged in transit.
SPECIAL OFFERS / DISCOUNT COUPONS
From time to time, we may publish discount codes and coupons. These MUST be redeemed at the point of ordering. We can not accept coupons and codes after your order has been placed. If you encounter any issues with redeeming your coupon or code, you must inform the SMLDiet team prior to placing your order and we will assist you within 24 hours of the issue being reported. Offers and codes can be deleted or changed without notice as the SMLDiet see fit. Codes can not be redeemed for cash or loyalty points. Where codes and coupons include % or £ off for spending a certain amount, this amount does not include shipping costs paid for you. If the SMLDiet offers a free product in return for said customer spending a certain amount, the amount spend is excluding any coupons used and/or shipping costs paid for by customer. Certain products and bundles are excluded from our discount codes/coupons due to being heavily discounted.
OUR RIGHT TO CANCEL YOUR ORDER
By placing an order does not mean that your order has been accepted or will be processed. By placing an order, your order constitutes an offer to buy a product/products from the DCA group. Any order placed with the SML Diet will need to be accepted by us. We reserve the right to cancel an order at any time. If we do, we will give you a refund via the method in which you paid.
COPYRIGHT, TRADEMARKS & DATA PROTECTION
All rights in the designs and information of this website are protected by copyright, trademarks and other intellectual property rights. You may view, copy or print portions of our website for the sole purpose of placing an order. The materials on the website may NOT be used for any other purpose.
The SML Diet is a trademark and may not be copied, used in public or for advertising purposes without prior consent of the DCA Group.
Slimspiration is a registered trademark and may not be copied, used in public or for advertising purposes without the prior consent of the DCA Group. Anyone/company using these names will be contacted by the DCA group and will be asked to retract any comments made in public relating to this product within 24 hours. Failure to comply with these rules will result in court action for compensation.
We will never knowingly sell or give your personal details away to other companies. However, once signed up for our slimspiration support or our newsletters, we will email you until you decide to opt out.
We reserve the right to withdraw or change any part of our website at any time without prior notice. If any of these terms & conditions are held to be invalid, then the vailidty of the remaining provisions shall not be affected. We reserve the right to modify our Terms & Conditions at any time with out notice.